Returns & Exchanges

Welcome to GuarinoGrand! We want you to be completely satisfied with your purchase. This Returns & Exchanges Policy outlines the terms and conditions for returning or exchanging products purchased on our website.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original condition, unused, and with all tags attached.
  • Return requests must be initiated within 2 days of receiving the product.
  • Personalized or customized items are not eligible for return or exchange unless they are defective or damaged.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Log in to your GuarinoGrand account.
  • Navigate to the Order History section.
  • Select the order containing the item you wish to return or exchange.
  • Follow the provided instructions to submit a return or exchange request.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping method for returns to ensure safe and documented delivery.

4. Refunds

Refunds will be issued to the original payment method within 10 business days of receiving the returned item. Please note that shipping fees are non-refundable.

5. Exchanges

If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support immediately. We will guide you through the return or exchange process and cover any associated shipping costs.

7. Cancellations

Orders can be canceled within 6 hours of purchase. After this period, orders are processed, and cancellation may not be possible.

8. Contact Us

If you have any questions or concerns regarding our Returns & Exchanges Policy, please contact our customer support. We are here to assist you.

Thank you for choosing GuarinoGrand. Your satisfaction is our priority, and we strive to make the returns and exchanges process as smooth as possible.